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Using Customer Surveys to Improve Service

167,435 KB • 19 fail-fail

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1 Welcome Using Customer Surveys to Improve Service.mp4
1 Welcome Using Customer Surveys to Improve Service.mp4
2 Getting the most out of this course Using Customer Surveys t.mp4
2 Getting the most out of this course Using Customer Surveys t.mp4
3 Understanding survey limitations Using Customer Surveys to I.mp4
3 Understanding survey limitations Using Customer Surveys to I.mp4
4 Establishing a survey goal Using Customer Surveys to Improve.mp4
4 Establishing a survey goal Using Customer Surveys to Improve.mp4
5 Exploring survey types Using Customer Surveys to Improve Ser.mp4
5 Exploring survey types Using Customer Surveys to Improve Ser.mp4
6 Searching for survey alternatives Using Customer Surveys to.mp4
6 Searching for survey alternatives Using Customer Surveys to.mp4
7 Choosing a delivery method Using Customer Surveys to Improve.mp4
7 Choosing a delivery method Using Customer Surveys to Improve.mp4
8 Increasing response rates Using Customer Surveys to Improve.mp4
8 Increasing response rates Using Customer Surveys to Improve.mp4
9 Evaluating question types Using Customer Surveys to Improve.mp4
9 Evaluating question types Using Customer Surveys to Improve.mp4
10 Reducing the number of questions Using Customer Surveys to I.mp4
10 Reducing the number of questions Using Customer Surveys to I.mp4
11 Creating scaled questions Using Customer Surveys to Improve.mp4
11 Creating scaled questions Using Customer Surveys to Improve.mp4
12 Writing effective questions Using Customer Surveys to Improv.mp4
12 Writing effective questions Using Customer Surveys to Improv.mp4
13 Using analysis to gain insight Using Customer Surveys to Imp.mp4
13 Using analysis to gain insight Using Customer Surveys to Imp.mp4
14 Drilling down to find answers Using Customer Surveys to Impr.mp4
14 Drilling down to find answers Using Customer Surveys to Impr.mp4
15 Conducting text analysis Using Customer Surveys to Improve S.mp4
15 Conducting text analysis Using Customer Surveys to Improve S.mp4
16 Using insight to improve service Using Customer Surveys to I.mp4
16 Using insight to improve service Using Customer Surveys to I.mp4
17 Avoiding common pitfalls Using Customer Surveys to Improve S.mp4
17 Avoiding common pitfalls Using Customer Surveys to Improve S.mp4
18 Next steps Using Customer Surveys to Improve Service.mp4
18 Next steps Using Customer Surveys to Improve Service.mp4
Ex_Files_CustomerSurveys.zip
Ex_Files_CustomerSurveys.zip

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