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Building a Service Desk.pdf
CMPP ITIL conference  11-17 -2006.pdf
Configuration and Change Management.pdf
handout.pdf
ISM-ITIL from Service Desk Perspective with Notes 5-07.pdf
ISM-Service Level Agreements 6-07.pdf
IT Metrics presentation by Barry Axelrod.pdf
ITIL and Metrics presentation by Gartner.pdf
ITIL Glossary of Terms01.doc
Problem Management.pdf
Service and Incident Management.pdf
SLM - Beyond SLAs.pdf
The Top 10 Strategic Benefits of ITIL.doc

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