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Innovative Customer Service Techniques

140,635 KB • 16 các tập tin

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1 Welcome Innovative Customer Service Techniques.mp4
1 Welcome Innovative Customer Service Techniques.mp4
2 What you should know before watching this course Innovative.mp4
2 What you should know before watching this course Innovative.mp4
3 Understanding why customer service is hard Innovative Custom.mp4
3 Understanding why customer service is hard Innovative Custom.mp4
4 Identifying the most important need Innovative Customer Serv.mp4
4 Identifying the most important need Innovative Customer Serv.mp4
5 Winning the moments of truth Innovative Customer Service Tec.mp4
5 Winning the moments of truth Innovative Customer Service Tec.mp4
6 Making wait time more bearable Innovative Customer Service T.mp4
6 Making wait time more bearable Innovative Customer Service T.mp4
7 Getting customers to know your name Innovative Customer Serv.mp4
7 Getting customers to know your name Innovative Customer Serv.mp4
8 Improving your powers of observation Innovative Customer Ser.mp4
8 Improving your powers of observation Innovative Customer Ser.mp4
9 Overcoming the illusion of speed Innovative Customer Service.mp4
9 Overcoming the illusion of speed Innovative Customer Service.mp4
10 Understanding the consequences of multitasking Innovative Cu.mp4
10 Understanding the consequences of multitasking Innovative Cu.mp4
11 Avoiding directed attention fatigue Innovative Customer Serv.mp4
11 Avoiding directed attention fatigue Innovative Customer Serv.mp4
12 Identifying the secrets of employee motivation Innovative Cu.mp4
12 Identifying the secrets of employee motivation Innovative Cu.mp4
13 Increasing teamwork between departments Innovative Customer.mp4
13 Increasing teamwork between departments Innovative Customer.mp4
14 Creating positive social pressure Innovative Customer Servic.mp4
14 Creating positive social pressure Innovative Customer Servic.mp4
15 Next steps Innovative Customer Service Techniques.mp4
15 Next steps Innovative Customer Service Techniques.mp4
Ex_Files_Innovative_Cust_Service.zip
Ex_Files_Innovative_Cust_Service.zip

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