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ng rasly_80
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32 mga file • 1,762,492 KB
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00:00
01 - ITIL - Foundations Introduction.mp4
00:00
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02 - ITIL Foundations - Terminology.mp4
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03 - ITSM and Services.mp4
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04 - Processes and Functions.mp4
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05 - Service Lifecycle.mp4
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06 - Service Strategy - Introduction.mp4
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07 - Service Strategy - Service Packages, SLPs, and Assets.mp4
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08 - Service Strategy - Service Portfolio Management.mp4
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09 - Service Strategy - Financial Management for IT.mp4
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10 - Service Strategy - Business Relationship Managment.mp4
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00:00
11 - Service Design - Introduction.mp4
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12 - Service Design - Supplier Management.mp4
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13 - Service Design - Service Level Management.mp4
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14 - Service Design - Service Catalogue Management.mp4
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15 - Service Design - Availability Management.mp4
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16 - Service Design - Capacity Management.mp4
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17 - Service Design - Information Security Management.mp4
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13:41
18 - Service Design - Design Coordination and IT Service Continuity Management.mp4
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11:07
19 - Service Transition - Introduction.mp4
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11:11
20 - Service Transition - Transition Planning and Support.mp4
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21 - Service Transition - Change Management.mp4
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11:56
22 - Service Transition - Knowledge Management.mp4
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24 - Service Transition - Release and Deployment Management.mp4
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13:02
25 - Service Transition - Review good.mp4
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12:19
26 - Service Operations - Overview.mp4
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17:50
27 - Service Operations - Service Desk Function.mp4
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10:58
28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4
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20:06
29 - Service Operations - Incident and Problem Management.mp4
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15:42
30 - Service Operations - Event and Access Management.mp4
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31 - Service Operations - Request Fulfillment.mp4
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