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01 - ITIL - Foundations Introduction.mp4

01 - ITIL - Foundations Introduction.mp4

02 - ITIL Foundations - Terminology.mp4

02 - ITIL Foundations - Terminology.mp4

03 - ITSM and Services.mp4

03 - ITSM and Services.mp4

04 - Processes and Functions.mp4

04 - Processes and Functions.mp4

05 - Service Lifecycle.mp4

05 - Service Lifecycle.mp4

06 - Service Strategy - Introduction.mp4

06 - Service Strategy - Introduction.mp4

07 - Service Strategy - Service Packages, SLPs, and Assets.mp4

07 - Service Strategy - Service Packages, SLPs, and Assets.mp4

08 - Service Strategy - Service Portfolio Management.mp4

08 - Service Strategy - Service Portfolio Management.mp4

09 - Service Strategy - Financial Management for IT.mp4

09 - Service Strategy - Financial Management for IT.mp4

10 - Service Strategy - Business Relationship Managment.mp4

10 - Service Strategy - Business Relationship Managment.mp4

11 - Service Design - Introduction.mp4

11 - Service Design - Introduction.mp4

12 - Service Design - Supplier Management.mp4

12 - Service Design - Supplier Management.mp4

13 - Service Design - Service Level Management.mp4

13 - Service Design - Service Level Management.mp4

14 - Service Design - Service Catalogue Management.mp4

14 - Service Design - Service Catalogue Management.mp4

15 - Service Design - Availability Management.mp4

15 - Service Design - Availability Management.mp4

16 - Service Design - Capacity Management.mp4

16 - Service Design - Capacity Management.mp4

17 - Service Design - Information Security Management.mp4

17 - Service Design - Information Security Management.mp4

18 - Service Design - Design Coordination and IT Service Continuity Management.mp4

18 - Service Design - Design Coordination and IT Service Continuity Management.mp4

19 - Service Transition - Introduction.mp4

19 - Service Transition - Introduction.mp4

20 - Service Transition - Transition Planning and Support.mp4

20 - Service Transition - Transition Planning and Support.mp4

21 - Service Transition - Change Management.mp4

21 - Service Transition - Change Management.mp4

22 - Service Transition - Knowledge Management.mp4

22 - Service Transition - Knowledge Management.mp4

24 - Service Transition - Release and Deployment Management.mp4

24 - Service Transition - Release and Deployment Management.mp4

25 - Service Transition - Review good.mp4

25 - Service Transition - Review good.mp4

26 - Service Operations - Overview.mp4

26 - Service Operations - Overview.mp4

27 - Service Operations - Service Desk Function.mp4

27 - Service Operations - Service Desk Function.mp4

28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4

28 - Service Operations - Technical, Application, and IT Operations Management Functions.mp4

29 - Service Operations - Incident and Problem Management.mp4

29 - Service Operations - Incident and Problem Management.mp4

30 - Service Operations - Event and Access Management.mp4

30 - Service Operations - Event and Access Management.mp4

31 - Service Operations - Request Fulfillment.mp4

31 - Service Operations - Request Fulfillment.mp4

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