4shared - Working with Upset Customers 2015 透過 Tatiana P.

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00:53

01 Welcome.mp4

00:53

mp4

11,178 KB

Tatiana P. 在 Working with Upset Customers 2015

11,178 KB

7 年前

Tatiana P.

01:49

02 Getting the most out of this course.mp4

01:49

mp4

6,176 KB

Tatiana P. 在 Working with Upset Customers 2015

6,176 KB

7 年前

Tatiana P.

04:58

03 Tending to emotional needs.mp4

04:58

mp4

20,048 KB

Tatiana P. 在 Working with Upset Customers 2015

20,048 KB

7 年前

Tatiana P.

04:21

04 Understanding our natural instincts.mp4

04:21

mp4

15,776 KB

Tatiana P. 在 Working with Upset Customers 2015

15,776 KB

7 年前

Tatiana P.

04:25

05 Listening with empathy.mp4

04:25

mp4

15,617 KB

Tatiana P. 在 Working with Upset Customers 2015

15,617 KB

7 年前

Tatiana P.

03:24

06 Helping the customer be right.mp4

03:24

mp4

12,493 KB

Tatiana P. 在 Working with Upset Customers 2015

12,493 KB

7 年前

Tatiana P.

04:59

07 Using the Acknowledge and Refocus technique.mp4

04:59

mp4

19,478 KB

Tatiana P. 在 Working with Upset Customers 2015

19,478 KB

7 年前

Tatiana P.

01:31

08 Drawing the line at abusive behavior.mp4

01:31

mp4

4,572 KB

Tatiana P. 在 Working with Upset Customers 2015

4,572 KB

7 年前

Tatiana P.

03:10

09 Preserving the relationship.mp4

03:10

mp4

9,962 KB

Tatiana P. 在 Working with Upset Customers 2015

9,962 KB

7 年前

Tatiana P.

03:24

10 Conducting an after action review.mp4

03:24

mp4

11,127 KB

Tatiana P. 在 Working with Upset Customers 2015

11,127 KB

7 年前

Tatiana P.

03:56

11 Finding room for improvement.mp4

03:56

mp4

11,732 KB

Tatiana P. 在 Working with Upset Customers 2015

11,732 KB

7 年前

Tatiana P.

03:06

12 Passing along complaints.mp4

03:06

mp4

10,402 KB

Tatiana P. 在 Working with Upset Customers 2015

10,402 KB

7 年前

Tatiana P.

02:29

13 Creating personal connections.mp4

02:29

mp4

8,246 KB

Tatiana P. 在 Working with Upset Customers 2015

8,246 KB

7 年前

Tatiana P.

02:51

14 Avoiding unpleasant surprises.mp4

02:51

mp4

8,927 KB

Tatiana P. 在 Working with Upset Customers 2015

8,927 KB

7 年前

Tatiana P.

04:43

15 Replacing trigger words.mp4

04:43

mp4

15,209 KB

Tatiana P. 在 Working with Upset Customers 2015

15,209 KB

7 年前

Tatiana P.

03:16

16 Using the Pre-emptive Acknowledgement technique.mp4

03:16

mp4

10,872 KB

Tatiana P. 在 Working with Upset Customers 2015

10,872 KB

7 年前

Tatiana P.

01:45

17 Next steps.mp4

01:45

mp4

5,900 KB

Tatiana P. 在 Working with Upset Customers 2015

5,900 KB

7 年前

Tatiana P.

00:00

Ex_Files_UpsetCustomers.zip

00:00

zip

291 KB

Tatiana P. 在 Working with Upset Customers 2015

291 KB

7 年前

Tatiana P.

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