Working with Upset Customers 2015

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01 Welcome.mp4

02 Getting the most out of this course.mp4

02 Getting the most out of this course.mp4

03 Tending to emotional needs.mp4

03 Tending to emotional needs.mp4

04 Understanding our natural instincts.mp4

04 Understanding our natural instincts.mp4

05 Listening with empathy.mp4

05 Listening with empathy.mp4

06 Helping the customer be right.mp4

06 Helping the customer be right.mp4

07 Using the Acknowledge and Refocus technique.mp4

07 Using the Acknowledge and Refocus technique.mp4

08 Drawing the line at abusive behavior.mp4

08 Drawing the line at abusive behavior.mp4

09 Preserving the relationship.mp4

09 Preserving the relationship.mp4

10 Conducting an after action review.mp4

10 Conducting an after action review.mp4

11 Finding room for improvement.mp4

11 Finding room for improvement.mp4

12 Passing along complaints.mp4

12 Passing along complaints.mp4

13 Creating personal connections.mp4

13 Creating personal connections.mp4

14 Avoiding unpleasant surprises.mp4

14 Avoiding unpleasant surprises.mp4

15 Replacing trigger words.mp4

15 Replacing trigger words.mp4

16 Using the Pre-emptive Acknowledgement technique.mp4

16 Using the Pre-emptive Acknowledgement technique.mp4

17 Next steps.mp4

17 Next steps.mp4

Ex_Files_UpsetCustomers.zip

Ex_Files_UpsetCustomers.zip

Telitilah berkas 18 video pada folder my 4shared Working with Upset Customers 2015

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