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Managing Customer Expectations for Managers

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1 Welcome Managing Customer Expectations for Managers.mp4
1 Welcome Managing Customer Expectations for Managers.mp4
2 What you should know before watching this course Managing Cu.mp4
2 What you should know before watching this course Managing Cu.mp4
3 Understand the impact of unpleasant surprises Managing Custo.mp4
3 Understand the impact of unpleasant surprises Managing Custo.mp4
4 Identify situations where you can manage expectations Managi.mp4
4 Identify situations where you can manage expectations Managi.mp4
5 Understand today's customers Managing Customer Expectations.mp4
5 Understand today's customers Managing Customer Expectations.mp4
6 Conduct a marketing and communication audit Managing Custome.mp4
6 Conduct a marketing and communication audit Managing Custome.mp4
7 Use data to spot problems Managing Customer Expectations for.mp4
7 Use data to spot problems Managing Customer Expectations for.mp4
8 Manage response time expectations Managing Customer Expectat.mp4
8 Manage response time expectations Managing Customer Expectat.mp4
9 Reinforce expectations Managing Customer Expectations for Ma.mp4
9 Reinforce expectations Managing Customer Expectations for Ma.mp4
10 Next steps Managing Customer Expectations for Managers.mp4
10 Next steps Managing Customer Expectations for Managers.mp4
Ex_Files_Customer_Expectations.zip
Ex_Files_Customer_Expectations.zip

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