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Customer Service Foundations

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1 Welcome Customer Service Foundations.mp4
1 Welcome Customer Service Foundations.mp4
2 Using the exercise files Customer Service Foundations.mp4
2 Using the exercise files Customer Service Foundations.mp4
3 Defining outstanding customer service Customer Service Found.mp4
3 Defining outstanding customer service Customer Service Found.mp4
4 Determining the value of outstanding customer service Custom.mp4
4 Determining the value of outstanding customer service Custom.mp4
5 Identifying your customers Customer Service Foundations.mp4
5 Identifying your customers Customer Service Foundations.mp4
6 Creating a customer service vision Customer Service Foundati.mp4
6 Creating a customer service vision Customer Service Foundati.mp4
7 Seeing service through your customers' eyes Customer Service.mp4
7 Seeing service through your customers' eyes Customer Service.mp4
8 Connecting rapport to outstanding service Customer Service F.mp4
8 Connecting rapport to outstanding service Customer Service F.mp4
9 Identifying techniques that build rapport Customer Service F.mp4
9 Identifying techniques that build rapport Customer Service F.mp4
10 Enhancing likability in person Customer Service Foundations.mp4
10 Enhancing likability in person Customer Service Foundations.mp4
11 Enhancing likability over the phone Customer Service Foundat.mp4
11 Enhancing likability over the phone Customer Service Foundat.mp4
12 Enhancing likability via email Customer Service Foundations.mp4
12 Enhancing likability via email Customer Service Foundations.mp4
13 Starting a conversation Customer Service Foundations.mp4
13 Starting a conversation Customer Service Foundations.mp4
14 Practicing building rapport while you shop Customer Service.mp4
14 Practicing building rapport while you shop Customer Service.mp4
15 Focusing on customer needs Customer Service Foundations.mp4
15 Focusing on customer needs Customer Service Foundations.mp4
16 Actively listening to customers Customer Service Foundations.mp4
16 Actively listening to customers Customer Service Foundations.mp4
17 Overcoming listening barriers Customer Service Foundations.mp4
17 Overcoming listening barriers Customer Service Foundations.mp4
18 Identifying emotional needs Customer Service Foundations.mp4
18 Identifying emotional needs Customer Service Foundations.mp4
19 Managing expectations Customer Service Foundations.mp4
19 Managing expectations Customer Service Foundations.mp4
20 Going the extra mile Customer Service Foundations.mp4
20 Going the extra mile Customer Service Foundations.mp4
21 Practice while you shop Exceeding expectations Customer Serv.mp4
21 Practice while you shop Exceeding expectations Customer Serv.mp4
22 Connecting problem resolution to outstanding service Custome.mp4
22 Connecting problem resolution to outstanding service Custome.mp4
23 Taking ownership of problems Customer Service Foundations.mp4
23 Taking ownership of problems Customer Service Foundations.mp4
24 Expanding your circle of influence Customer Service Foundati.mp4
24 Expanding your circle of influence Customer Service Foundati.mp4
25 Using preemptive acknowledgment to prevent negative emotions.mp4
25 Using preemptive acknowledgment to prevent negative emotions.mp4
26 Defusing angry customers Customer Service Foundations.mp4
26 Defusing angry customers Customer Service Foundations.mp4
27 Empathizing with customers Customer Service Foundations.mp4
27 Empathizing with customers Customer Service Foundations.mp4
28 Anchoring your own attitude Customer Service Foundations.mp4
28 Anchoring your own attitude Customer Service Foundations.mp4
29 Practice while you shop Customer Service Foundations.mp4
29 Practice while you shop Customer Service Foundations.mp4
30 Understanding how your customers view your service Customer.mp4
30 Understanding how your customers view your service Customer.mp4

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